Frequently Asked Questions

Biologics Express (by Aperio Continuum) is a specialist dermatology telehealth service designed for patients with chronic inflammatory skin conditions such as psoriasis, eczema, hidradenitis suppurativa, and alopecia areata.

We provide expert review, treatment planning, and biologic therapy management through secure online consultations.

This service is designed for:

Patients already diagnosed with a chronic inflammatory skin condition

Patients currently prescribed and using biologic therapies

Patients seeking specialist input without long public wait times

It is not be suitable for urgent or undiagnosed conditions requiring in-person specialist assessment.

Complete online registration 

Complete a structured intake form (including photos and questionnaires)

A specialist reviews your case

If appropriate, you will receive an ongoing prescription for your biologic.

You will also receive a letter to your GP and/or treating specialist informing them of your biologic renewal, as well as instructions regarding continued follow up with your regular specialist.

For many stable, well controlled chronic skin conditions, telehealth can be safe and effective, especially when supported by high-quality images and structured clinical information.

Every case  is reviewed by a specialist and if there is concern regarding the safety or appropriateness of telehealth - you will be advised to seek an in-person consultation

Currently we focus on:

- Psoriasis

- Atopic Dermatitis (Eczema)

- Hidradenitis Suppurativa (HS)

- Alopecia Areata

Yes. Continuity of Care is Paramount to Patient Safety

With your consent, we can:

Send a summary of your consultation

Coordinate care with your existing doctors

Ensure continuity and safety of treatment

Aperio Continuum is not a replacement for your regular GP or Specialist.

We strongly encourage ongoing involvement of your regular clinicians.

Photos are essential for accurate assessment of your skin condition.

They are also essential to ensure we are providing safe and appropriate care for your condition.

We provide structured guidance to ensure:

Consistent angles

Good lighting

Clinically useful images

This helps us make safe and effective decisions remotely.

Your information is:

Stored securely on Australian servers using encrypted systems

Handled in accordance with Australian privacy laws

Never shared without your consent (unless required by law)

We take patient confidentiality extremely seriously.

Each Consultation costs $52.25.

This is a private service, and Medicare rebates do not apply.

All costs are clearly displayed before booking.

No Referral from your GP is Required

Referrals are needed in order to access the Medicare Rebate for Specialist Consultation. 

Medicare Rebates do not apply to asynchronous telehealth services (including Aperio Continuum)

Reviews are undertaken within 2 business days

Urgent Issues should not be managed through this service. 

All urgent issues should be referred in person to your regular specialist, regular GP or your local emergency department.

This service is not for emergencies.

If you have:

Rapidly worsening symptoms

Signs of infection

Severe pain or systemic illness

Please seek urgent assessment through your GP, emergency department, or local health service.

Telehealth cannot:

Replace full physical examination in all cases

Perform procedures or biopsies

Assess certain complex or unclear diagnoses

If needed, we will direct you to in-person care.

Some medications (especially biologics) require ongoing monitoring.

We will advise exactly what is needed and coordinate with your GP and regular specialist where appropriate.

Repeat prescriptions for other medications can be provided where safe and appropriate.

Such medications will only be provided if related to the management of the primary inflammatory condition (eg psoriasis, eczema).

These include topical therapies (eg steroid creams) and adjuvant treatments (spironolactone).

The final decision regarding additional prescriptions is at the discretion of the specialist and in the best interests of patient safety.

Regular prescription for other medication such as blood pressure and cholesterol tablets should be directed to your General Practitioner.

A smartphone or computer

Internet access

Ability to upload photos

~10–15 minutes to complete forms

Yes. This service is run by qualified dermatologists and follows:

Australian clinical standards

AHPRA telehealth guidelines

Evidence-based treatment protocols

Your safety and quality of care are our top priorities.

Further Questions can be directed to reception@aperio-continuum.com.au